If an invoice remains outstanding, reminder emails will be automatically sent on the 2nd and 5th day after the initial invoice and payment link are issued.
Additionally, you have the option to manually resend the payment link and invoice. Simply click on the menu icon (three dots on the right side) and select “Share with Client.” This action will trigger the email to be resent to the client, including the payment link and invoice.
If payment has still not been received, we recommend reaching out to your client to verify their email address. It’s also advisable to advise them to check their SPAM folder to ensure that emails are not being redirected there.