How does the appointment booking process work for a client
Select a Service:
Clients begin by selecting the desired service from the provider’s self-booking page.
Fill in General Information:
Clients provide general information about themselves or the person they are booking for.
Depending on the client’s location, additional details such as medical aid number, medical aid company name, and dependent code may display but are not required.
Choose Date and Time:
Clients select an available date and time from the calendar provided.
Book Appointment:
After selecting the date and time, clients click the “Book Appointment” button to send the request to the provider.
Receive Confirmation:
Once the provider reviews the request, they can accept, edit, or decline the appointment.
An email will be sent to the client’s provided email address with details about the appointment, including confirmation or any updates.
Confirmation Process:
Pending Review: The client receives an email indicating that their request is being reviewed.
Confirmation or Updates: After the provider reviews the request, another email is sent with booking information, including confirmation or any updates.
Declined Appointments:
If the appointment is declined, an email will be sent to the client explaining the reason for the decline.
If a predetermined reason is chosen, this reason will be sent to the client.
If “Other” is chosen and a custom reason is typed in by the provider, this reason will NOT be sent to the client but will be viewable by the provider on the platform.
