What happens when I mark a session as complete

When you mark a session complete, you will have several payment options:

  • Requesting Payment:
    • Choose the payment option to send a payment link and invoice to the client.
    • Note: You must be set up with our payment partner, Paystack, for this option.
  • Payment Already Received:
    • Select “Other Payment Type” to indicate payment has been received.
    • A receipt will be sent to the client’s email.
  • Submitting to Insurance:
    • Choose “Insurance Payment” if submitting for reimbursement.
    • An invoice in draft mode will be created in the billing section for you to mail to the insurance. Nothing will be sent to the client.

Next Steps:

  1. After selecting the payment type, you can add, edit, or remove invoice line items. Apply any discounts here.
  2. Based on the payment type chosen, you will either:
    • Request payment (online payment)
    • Send a receipt (other payment type)
    • Generate an invoice (insurance payment)

The appointment will be moved to the “Completed” tab in appointments, and the invoice or receipt will be viewable in the billing section.

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