How do I refund a client

To refund a client, follow these steps:

1. Navigate to the Payment Tab:
   • Go to the billing section in your Trova account.
   • Click on the payment tab.
2. Select the Desired Payment:
   • Find the payment you wish to refund.
   • Click the menu (three dots on the right side) next to the payment.
3. Initiate Refund:
   • Select “Refund” from the menu.
   • A pop-up screen will appear.
4. Choose Refund Type:
   • Select the reason for the refund from the options provided:
     • Appointment issue
     • Cancellation of prepaid services
     • Partial discount for services
     • Provider/client dispute
     • Other
5. Provide Refund Details:
   • Explain the reason for the refund in the provided field.
   • Input the amount to be refunded.
   • Initiate the refund.
6. Refund Status:
   • The invoice status will change to “Refund Initiated.”
   • Once the refund is completed, it will show as “Refunded” in the refunded section.

Note: Only payments made via our payment partner Paystack can be refunded through our system.