What if the sound doesn’t work during a video call on a mobile device

If the sound isn’t functioning on a mobile device, follow these steps:

    On Android Phones:

    • Visit the gear icon to open Settings.
    • Tap Security and privacy.
    • Tap Privacy.
    • Toggle Microphone access under Controls and alerts to enable/disable it.
    • For specific app permissions, tap Permission manager.

    On iPhones:

    • Open the Settings app.
    • Scroll down and tap Privacy.
    • Tap on Microphone.
    • Toggle the permissions switch next to the app’s name to enable/disable.
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