What should I do if I don’t see the client pop up during a virtual call, but they claim to be present
If you’re unable to see the client during a virtual call and they assert they are on, follow these steps:
What should I do if the video is not working during a virtual call due to a possible Wi-Fi issue
Windows MacOS Linux If you’re experiencing issues with video during a virtual call, it might be related to your Wi-Fi
What if the camera doesn’t work during a video call on a desktop or computer
If the camera isn’t functioning on a desktop or computer, take the following steps: On Google Chrome Browser (Computer): On
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What if the camera doesn’t work during a video call on a mobile device
If the camera isn’t functioning on a mobile device, follow these steps: On Android Phones: On iPhones:
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What should I do if my camera is not working during a virtual session
If your camera is not working, check that the camera icon on the video call is not red or clicked
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Can I get technical support if I encounter difficulties during the password recovery process
Absolutely. If you experience any difficulties or have questions during the password recovery process, our technical support team is available