What should I do if I do not see the client in the waiting room
If you have a pop-up blocker enabled, it may prevent you from seeing when a client is waiting for you […]
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How can I use headphones, such as AirPods, as a provider during a virtual call
If you want to use headphones connected to your computer, click on the settings gear in the top right corner
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What if the sound doesn’t work during a video call on a desktop or computer
If the sound isn’t functioning on a desktop or computer, take the following steps: On Google Chrome Browser (Computer): On
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What if the sound doesn’t work during a video call on a mobile device
If the sound isn’t functioning on a mobile device, follow these steps: On Android Phones: On iPhones:
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What should I do if my sound is not working during a virtual session
If you’re experiencing sound issues, ensure that the microphone icon on the video call is not red or clicked off.
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What should I do if I don’t see the client pop up during a virtual call, but they claim to be present
If you’re unable to see the client during a virtual call and they assert they are on, follow these steps: